Director Customer Support, Twilio

Personality clashes in the workplace are inevitable. How you deal with those differences shows personal leadership. I felt the benefits of my work with Bob within a few weeks. My communication preference leans toward reserved, thinking before speaking. By zeroing in on my priorities and how work affected me mentally, physically, and emotionally, I became more assertive in order to get what I needed in a positive and supportive way.

While the process felt counterintuitive at first and required practice, it helped me grow professionally and personally. The work I did with Bob was an eye-opener. I was able to release the tension and build the confidence needed to move forward.

Jason Nassi
Formerly Director of Customer Support at Twilio
Currently Senior Director, Customer Centric Engineering at Salesforce